Privacy Web Statement
The Your Home resource is now managed by a new department, established 1 July 2022.
This page sets out how the Department of Climate Change, Energy, the Environment and Water (the Department) handles personal information under the Privacy Act 1988 (Cth) (Privacy Act) and the Privacy (Australian Government Agencies – Governance) APP Code 2017 (the Code).
Collection of your personal information
The Department will only collect your personal information where it is reasonably necessary for, or directly related to, our functions and activities. We will only use and disclose your personal information for the purposes for which it was collected, or otherwise in accordance with the Privacy Act.
Personal information may include your name, contact details, information about your personal circumstances, financial information, and products and services you have purchased or enquired about.
We will usually collect personal information directly from you, such as during conversations or through written correspondence. We also collect your personal information when you use our website, web based channels, and social media platforms, including via online forms.
We may collect personal information from third parties including, but not limited to, persons who are authorised to act on your behalf, other government agencies, law enforcement agencies, credit reporting agencies and service providers.
Use and disclosure
We use and disclose personal information for the primary purposes for which it is collected. We will only use or disclose your personal information for secondary purposes where we are able to do so in accordance with the Privacy Act, including where you have consented, you would reasonably expect the information to be used or disclosed for a secondary purpose which is related to the primary purpose, or it is required or authorised by or under law.
Who do we disclose personal information to?
We may disclose your personal information to third parties, including but not limited to our employees, contractors or service providers, suppliers and other third parties with whom we have commercial relationships, other Commonwealth bodies, and any organisation or individual with your consent.
We maintain your personal information in a secure environment and take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. Personal information is destroyed or de-identified when no longer needed in accordance with the Archives Act.
Data collection through our website
We collect information through the Department's website and the Your Home website in a number of ways, including:
- Google Analytics
- Cloud Computing
Accessing or correcting your personal information
How to make a complaint
If you are not happy with the Department’s response, you can make a complaint to the Office of the Australian Information Commissioner.
How to contact us regarding privacy
Freedom of Information
For details about access to information held by the Department, please visit the Department’s Freedom of Information page.